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Karen Surgery: Healthcare, the way it should be

The 2020 flu vaccine has just arrived in Kenya. While it won't make you immune to the coronavirus, it may indirectly make you less susceptible. And since you're still more likely to get the flu than the coronavirus, getting the vaccine is one of the best ways, along with good hygiene, you can stay healthy. 
Adults over 65, pregnant women, children from age 6 months to 2 years, and anyone with chronic medical conditions such as asthma and diabetes are at increased risk from influenza complications, and are strongly advised to have the flu vaccine.
Contact the receptionist to arrange for vaccination.
Phone: 0733642246

Business unusual.

Karen Surgery is open; but business is far from usual.
As I write, most of us around the world are feeling rudderless and adrift. People are losing work; being isolated at home; worrying about children in mandated quarantine; feeling overwhelmed with anxiety; worrying about loved ones both near and far; even wondering about getting basic supplies. Kenya is in the early stages of the Covid-19 epidemic and no one knows what will happen.
What we do know is that people will still need medical care for other illnesses.
The Karen Surgery team was there to help survivors of the Nairobi bombing, and the Westgate terrorist attack. Some of you may remember our mentor Dr George Robertson, who during curfew after the 1982 coup, walked to his patients' houses to provide care. Covid-19 is the latest challenge, and Karen Surgery is still here for you.
To protect both patients and healthcare staff, we have had to make several changes.
  • Not everything can be put off, but we may be able to deal with it remotely, with a telephone or email consultation. Prescriptions can be renewed, and emailed to you or your pharmacy.
  • Not everything can be handled over the phone. Pregnant women still need antenatal care. Babies still need vaccinations. Patients with lacerations need suturing, and those with infected wounds need dressings. The doctors and practice nurse are still seeing such patients as usual.
  • If you are at high risk for Covid-19 or have a respiratory illness, please telephone us first so that if it is necessary, we can make arrangements for a doctor in protective equipment to see you at home or in our designated respiratory room. 
The allied health professionals - psychologists, physiotherapists, podiatrist, speech therapists - have also changed their practice to limit direct person to person interaction. Many are offering telemedicine consultations but at times it will be necessary or desirable for the patient/client to see the therapist in person. We ask all our patients to cancel these appointments at the surgery if they have any acute respiratory illness, even if they believe it is just a normal cold or flu.
We have put other measures in place, including hand wash stations, extra cleaning of the surgery, and staff use of Uber rather than matatu travel. You are welcome to wait in your car, or outside the building, rather than the waiting room. Phone reception and inform us when you arrive. We encourage you to pay by a contactless method such as MPesa.
Doctors and healthcare workers have been especially hard hit in China and in Europe. Here in Kenya there is not enough protective equipment to go round. At times we also feel frightened, but please forgive us if we let it show.
Karen Surgery is open for business unusual, and we are here for you.




















Aga Khan Hospital: +254 (0)709931700

Ministry of Health:+254 (0)729471414 / +254 (0)7320353535

Toll-free lines:  0800 721 316

 or dial 719 for calls related to COVID -19


Karen Surgery: Healthcare, the way it should be

Karen Surgery started in 1991 as a small traditional general practice to provide medical services to the Karen / Langata community. Soon patients were coming from all over Nairobi, upcountry Kenya, and even East Africa. Karen Surgery has moved a few times, and expanded, but its core values have not changed, and the doctors and psychologist who own and run it have a long-term commitment to the practice and the community.


Karen Surgery provides primary care family medicine services for people of all ages. The GPs (or Family Physicians) establish a personal relationship with each individual, one on one, that may last for decades; and may also care for several generations within the same family.


Convenient care, where and when you need it:

• same day walk-in treatment for serious acute illness

• booked appointments – to minimise waiting times

• house visits for the elderly and infirm

• telephone & email consultations for established patients

• repeat prescriptions


Comprehensive care:

• well women's health checks, and shared antenatal care

• well baby growth and development checks, and vaccination

• treatment of acute illness, keeping you out of the emergency room

• management of chronic health conditions such as diabetes

• preventative medicine and screening, keeping you healthy

• school and sports physicals

• vaccination updates & travel medicine advice

• dressings and wound care by the practice nurse

• allied health professionals - psychologists, physiotherapists, podiatrist, nutritionist - make up the Karen Surgery team


Collaborative care:

• old fashioned personal care - respecting your values and needs

• shared decision making - based on honesty, trust, and empathy

• facilitating your access to specialists and high tech healthcare


Cost effective care:

• individualised appropriate care, no unnecessary tests or treatment

• subsidised lower cost care for your domestic staff

• we are independent and do not deal directly with insurance companies, but will complete your insurance claim forms




Karen SurgeryKaren Surgery



    +254 (0) 733 642246
    +254 (0) 775 642246
    +254 (0) 722 646891

Emergencies only: +254 (0) 724 840246

Email :



Do not waste time.  Call the emergency phone, go to the nearest hospital or call an
ambulance.  Ambulance Services -  0700 395 395 , 0725 225 225, 0721 225 285.